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Majority of HIPAA Breaches Stem from Cyber Attacks
Majority of HIPAA Breaches Stem from Cyber Attacks

In 2019, over 750 healthcare providers were hit with an unprecedented barrage of ransomware attacks. Reflecting this risk-filled environment, H.R. 7898 (HIPAA Safe Harbor bill) was formally signed into law on January 5th. This bill amends the HITECH Act. It requires...

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Managing Your Patient Experience
Managing Your Patient Experience

At the core of managing your patient experience is the customer themselves. Patient experience (i.e., customer experience) is defined by the interactions and experiences your customer has with your organization. It is the entire pathway from the first contact to...

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The Importance of Employee Handbooks
The Importance of Employee Handbooks

As a business, managing employees is an important - if not the critical factor to become successful. These oral and written policies are generally up to you - as the employer - to define and enforce them. Your employee handbook is central to your business' HR...

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Choosing to Mandate Covid-19 Vaccinations?
Choosing to Mandate Covid-19 Vaccinations?

Many health care organizations now require their staff to get vaccinated against the coronavirus. The legal risks of this mandate are emerging. The law on mandatory vaccinations "is rapidly evolving and differs significantly from place to place," said Robin Samuel, an...

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Are Your Active Patients “Active”?
Are Your Active Patients “Active”?

Now is the time to reach out to your previously active patients. It's important to reconnect with them as last year was full of change and traumatic events. Dealing with constant high stressful events affecting the core of basic human needs have left many open to...

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