Customer Centric Goal-Oriented
Recharge Your Organization
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Remediating Practice Problems
A corporation is a living organism; it has to continue to shed its skin. Methods have to change. Focus has to change. Values have to change. The sum total of those changes is transformation.” – Andrew Groves
The joy of a successful business is the daydream of any small business owner. No one daydreams of long sleepless hours, hard stressful work and the isolation of continual decision-making. It doesn’t matter how educated or experienced you are, nothing can shield you from every challenge hurled your way. After all, it is difficult to meet customer expectations repeatedly or grapple with the anxiety of making payroll in tough economic times, or handle the complexities of managing people and work. Past performance isn’t even a guarantee of future success.
The good news is that you don’t have to figure it out alone. We’re here to help you toward your future success.
We believe that your knowledge of your organization’s history, desire for its future, and professional expertise are essential to success and look to complement your strengths through problem solving, education, and advice built on solid business principles. We are here to be part of your team, which means working with you, not over you.
You Know You Need Help When You’re Struggling with…
Unmotivated and/or unproductive Staff
High Staff Turnover
Low or Not Enough Customers (Patients)
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Enhancing Business Processes and Empowering your Employees
Often the administrative aspect of handling your business is either ignored until a problem arises or is neglected as the organization grows over time, even in dental practices and private medical offices. Smaller organizations typically have personnel that flip flop between administration (such as when hiring and firing staff) and management (such as when motivating staff to reach a sales target) as the need arises.
If you are a State Licensed Agency and face state site survey inspections, you will not pass without having well-written policies and procedures. Imagine having your customized legally compliant employee handbook, operational or clinical policies and procedures manual, performance reviews, leave documentation, training, and even termination paperwork stored at yours and your employee’s finger tips.
We offer a wide range of consulting services with the necessary tools and expertise to help grow your business. We help you focus on how best to allocate your valuable resources. We partner with our clients from start to finish, focusing on their needs while producing new ideas, developing effective strategies, and designing customized, scalable solutions.
Our work assists you to improve customer experiences, enhance business processes, and empower your employees.
Improving Customer Experiences
We help you to maximize your customers’ experience by reducing and potentially eliminating below-average performance on dissatisfier attributes, such as product quality, safety and confidence in the service provider. We help you to identify your organization’s dissatisfier attributes that negatively impact your organization.
With this knowledge, we assist you in implementing winning marketing strategies focused on building exceptional customer experiences with every customer interaction. We help you craft and implement improvements and feedback tools to increase customer (or patient) satisfaction.
We help you portray your story, both internally and externally. Others will notice your impact as you tell your story. Designing for you an exceptional website, social media marketing solutions, email marketing campaigns, and customized promotional videos, we handle your online marketing activities.
The digital habits accelerated in 2020 remain and your website presence is more important now than ever before. Discover proven results to increase your customers, generate leads, and manage your current interactions.
Get Started
It’s easy to get started! We know you have a choice when it comes to choosing the right solutions. We are excited about the opportunity to serve you. You give us a chance to do what we love every day. Dive in! You will be happy you did.
We listen to what you need, assess your customer experiences, business processes and how best to empower your employees. We outline how to support your goals and implement what is needed to increase profitability. We put solutions at your finger tips.
Digital Management Solutions
Recharge Your Practice is our online information portal system designed to assist medical and dental offices with the administrative portion of the business. Get assistance with all of your critical documents — employment records, clinical operation manuals, compliance documents, risk management records, and information technology guidelines.
Sample One of Our self-certification HIPAA Compliance form (NPP A20)
The HIPAA Privacy Rule gives individuals a fundamental right to be informed of the privacy practices of their health plans and health care providers. This notice also informs patients of their privacy rights with respect to their personal health information (PHI). Is your Practice compliant with your Notice of Privacy Practices (NPP)?
Testimonials
Jack Brown
Dallas Irving Associates
Dr. William S. Neale, DDS, MS
Implant Dentistry & Perio Rehab
Cherisa oversees my office manual, employee documentation, social media presence, etc & 100 other items I don't have the time or desire to keep current. She puts out fires before I see the smoke. What would I ever do without her on my team!
Don Swift
Don Swift and Associates, LLC
Cherisa works with me often to assist in the updating of my website. She has such a strong gift of insight into what revisions are needed and what updating is needed in content. Cherisa is organized, creative, punctual and humorous. I thoroughly enjoy working with Cherisa. I would recommend her for new and mature projects.
Cheryl Carson
Workforce Solutions of Tarrant County
Cherisa is a knowledgeable and insightful person in business management and IT development. She works well with management and frontline staff and is able to get the right infrastructure set up that works well for all parties involved. She is an asset to all who work with her.
Michael Meccia
(Retired) Department of State
Cherisa is a knowledgeable, skilled, and dependable professional in business management, technical services, and project management.
Customer-Centric. Goal-Oriented.
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Moving Your Practice Forward in 2022
Managing your practice optimally is more critical than ever. Post-pandemic survival for independent practices requires decision-makers to handle current resources efficiency while being able to pivot quickly. Certain practices have been more disrupted than others...